In the decade gone by, the digital payments industry evolved considerably introducing innovative products, technologies, operating models, etc. from time to time. The ongoing pandemic has also caused a step-change in the payment habits of consumers the world over.
As we enter the new decade, the industry needs to work upon the learnings from the decade gone by and also leverage on the resources, strengths, etc. built upon so far. After having invested considerable funds, efforts, and time in the past decade in digital payments and gradually stabilizing, it is an opportune time for the industry to leverage on it all and reform, reimagine and ramp up the way the operations are undertaken by them.