Introduction

When you interact with our solutions, we pay particular attention to cookie management. The purpose of this Cookie Management Policy is to inform you about how we use cookies. Below you will find detailed explanations for browsing the website, using the Back Office Client solutions, and the payment pages for service users.

“We” refers to LYRA NETWORK and LYRA COLLECT.

A cookie is a small text file containing information that is stored on the hard drive of your device (e.g. computer, tablet or mobile phone) when you visit a website using your browser.

It is transmitted by a website’s server to your browser.

The cookie file allows its issuer to identify the device on which it is stored, during the period of validity or storage of the cookie concerned.

Only the issuer of a cookie can read or modify the information contained therein.

2. Cookies on the lyra.com and payzen.eu websites (visitors)

2.1. Where cookies appear

When you browse our websites lyra.com and payzen.eu, data relating to your browsing may be stored in files called ‘cookies’. These are installed on your device (computer, tablet, smartphone, etc.), depending on the choices you make regarding the use of cookies, which you can adjust at any time.

2.2. Types of cookies used

Our websites use different types of cookies to improve your online experience, including Geo Redirection, which performs redirects based on IP address, security cookies (Captcha) used on certain pages to protect form entries from bots, and analytical cookies that help us track traffic and understand site usage. This combination ensures a personalised and secure experience on our online platforms.

2.3. Data retention period

Geo Redirection cookie data is retained for a period of 12 months, while security cookie data is retained for a period of 1 day. Information collected by analytical cookies is retained for a period of 14 months.

Choices on our Websites

When you first visit our websites, we ask you to accept the collection of your browsing data via an ‘Accept / Reject All / Manage my preferences’ button.

When you consent to the installation of cookies, a consent cookie is installed. Consent cookies must remain on your terminal equipment.

Please note that your preference is stored in a cookie. If you delete all cookies stored on your terminal (via your browser), we or our service providers will no longer know that you have chosen this option.

For all requests via one of our forms, you will be asked for your consent to the use of your personal data.

Configuring your browser

You can configure your browser software so that cookies are stored on your device or, conversely, are rejected either systematically or depending on their issuer. You can also configure your browser software so that you are asked to accept or refuse cookies on a case-by-case basis, before a cookie is likely to be stored on your device.

The configuration of each browser is different. It is described in your browser’s help menu.

However, please note that disabling cookies may affect your experience on our website and limit certain features.

3. Cookies on the docs.lyra.com and payzen.io websites (visitors)

3.1. Where cookies appear

When you browse our websites docs.lyra.com and payzen.io, data relating to your browsing may be stored in files called ‘cookies’. These are installed on your device (computer, tablet, smartphone, etc.), depending on your choices regarding the use of cookies, which you can adjust at any time.

3.2. Types of cookies used

Our websites use various types of cookies to improve your online experience. These cookies include analytical cookies, which are used to track traffic and analyse site usage, as well as cookies specifically dedicated to surveys (survey form).

3.3. Data retention period

Analytical cookie data is retained for a period of 14 months, while survey cookie data is retained for a period of 12 months.

Choices on our websites

When you first visit our websites, we ask you to accept the collection of your browsing data via an ‘Accept / Reject all / Manage my preferences’ button.

When you consent to the installation of cookies, a consent cookie is installed. Consent cookies must remain on your terminal equipment.

Please note that your preference is stored in a cookie. If you delete all cookies stored on your terminal (via your browser), we or our service providers will no longer know that you have chosen this option.

For all requests made via one of our forms, you will be asked for your consent to the use of your personal data.

Configuring your browser

You can configure your browser software so that cookies are stored on your device or, conversely, are rejected either systematically or depending on their issuer. You can also configure your browser software so that you are asked to accept or refuse cookies on a case-by-case basis, before a cookie is likely to be stored on your device.

The configuration of each browser is different. It is described in your browser’s help menu.

However, please note that disabling cookies may affect your experience on our website and limit certain features.

4. Cookies on the pos.status.lyra.com, payzen.status.lyra.com and status.lyra.com websites (visitors)

4.1. Where cookies appear

When you browse our websites pos.status.lyra.com, payzen.status.lyra.com and status.lyra.com, data relating to your browsing may be stored in files called ‘cookies’. These are installed on your device (computer, tablet, smartphone, etc.), depending on the choices you make regarding the use of cookies, which you can adjust at any time.

4.2. Types of cookies used

On these websites, a single type of cookie is used: analytical cookies, which are used to track traffic and analyse website usage.

4.3. Data retention period

Analytical cookie data is retained for a period of 14 months.

Browser settings

You can configure your browser software so that cookies are stored on your device or, conversely, are rejected either systematically or depending on their issuer. You can also configure your browser software so that you are asked to accept or refuse cookies on a case-by-case basis before a cookie is likely to be stored on your device.

The configuration of each browser is different. It is described in your browser’s help menu.

However, please note that disabling cookies may affect your experience on our website and limit certain features.

5. Cookies on Back-office solutions (customers)

5.1. Where cookies appear

When using our customer Back-office solutions, information related to your browsing may also be recorded using ‘cookies’. These files are installed on your device, and your consent to their use can be adjusted according to your preferences at any time.

5.2. Types of cookies used

Back offices mainly use two types of cookies: cookies necessary for operation, which ensure that the payment context is stored and retrieved throughout the transaction, as well as the traceability of the payment initiation on a specific machine; and session authentication cookies, which ensure the security of the user session.

5.3.   Data retention period

For the first type of cookies, which ensure the preservation of the payment context and the traceability of the initiation, the data is retained for a period of 30 minutes. As for session authentication cookies, their retention period corresponds to the duration of the session, extended to one day.

Browser settings

You can configure your browser software so that cookies are stored on your device or, conversely, are rejected either systematically or depending on their issuer. You can also configure your browser software so that you are asked to accept or refuse cookies on a case-by-case basis before a cookie is likely to be stored on your device.

The configuration of each browser is different. It is described in your browser’s help menu.

However, please note that disabling cookies may affect your experience and limit certain features (with a high risk of failure).

6. Cookies on redirect payment pages (service users)

6.1. Where cookies appear

When using payment pages (with redirection), information relating to your browsing may be recorded using “cookies”.

6.2. Types of cookies used

When making payments via redirection, two types of cookies are used to ensure the transaction runs smoothly: cookies necessary for operation, which guarantee that the payment context is retained throughout the transaction, while allowing the machine that initiated the payment to be identified; and Captcha security cookies, technical cookies that identify users who have already used Captcha, thus ensuring that the customer’s session is tracked. This combination guarantees a personalised and secure experience on our online platforms.

6.3. Data retention period

The data from cookies necessary for operation, ensuring that the payment context is preserved, is retained for a period ranging from 30 minutes to 25 and a half hours. At the same time, information from security cookies is retained for a period of one year.

Browser settings

You can configure your browser software so that cookies are stored on your device or, conversely, are rejected either systematically or depending on their issuer. You can also configure your browser software so that you are asked to accept or refuse cookies on a case-by-case basis before a cookie is likely to be stored on your device.

Each browser’s settings are different. They are described in your browser’s help menu.

However, please note that disabling cookies may affect your experience and limit certain features (with a high risk of failure).

7. Privacy Policy

For a more in-depth understanding of how data is processed, we encourage you to review our full privacy policy.

8. Contact

If you have any questions or concerns about our use of cookies, you can contact us at the following address:

By post:

LYRA
For the attention of the Data Protection Officer
109 rue de l’innovation
31670 LABEGE

Or

By email: [email protected]

9. Changes to the Policy

We reserve the right to change this Cookie Management Policy at any time. Any changes will be published on our website, and the date of the last update will be indicated at the top of the policy.

Last update: 26/11/2025