This Privacy Notice describes how Lyra Network Private Limited (“we”, “us”, “Lyra” or “our”) collects, uses, shares, and protects personal information obtained through our website and related services. We are committed to protecting your privacy and ensuring the security of your personal information. By using our website and services, you consent to the practices described in this Privacy Notice.

Information We Collect

We collect various types of information when you use our website and services, including:

  • Personal Information: such as your name, email address, billing address, and payment information.
  • Transaction Information: details about transactions you make through our platform, including the amount, date, time, and the parties involved.
  • Device Information: such as your IP address, browser type, operating system, and device identifiers.
  • Usage Information: including information about how you use our website and services, such as the pages you visit, features you use, and interactions with our platform.
  • Location Information: if you choose to provide it or if we collect it with your consent.
  • How We Use Your Information:

We use the information we collect for the following purposes:

  • To provide and improve our services, including processing payments, managing accounts, and offering customer support.
  • To personalize your experience and customize the content and features of our website and services.
  • To communicate with you, including sending transactional notifications, updates, and promotional messages.
  • To detect and prevent fraud, abuse, and security incidents.
  • To comply with legal obligations and enforce our terms and policies.
  • How We Share Your Information:

We may share your personal information with third parties for the following purposes:

  • With service providers and partners who assist us in delivering our services, such as payment processors, fraud detection services, and customer support providers.
  • With affiliates and subsidiaries for business purposes, such as internal administration and compliance.
  • With legal authorities and law enforcement agencies if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Your Choices and Rights:

You have certain choices and rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you and request that we correct, update, or delete it.
  • Opt-Out: You can opt-out of receiving promotional communications from us by following the instructions provided in the messages or by contacting us directly.
  • Cookies: Most browsers are initially set up to accept cookies. You can manage your cookie preferences through your browser settings. However, you may not be able to take full advantage of a Web site if you do so.
  • Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. As a result, while we strive to protect your personal information, We cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.

  • International Data Transfers:

Your personal information may be transferred to and processed in countries outside of your jurisdiction which are permitted by laws of India, where data protection laws may differ. By using our services, you consent to such transfers.

  • Children’s Privacy:

Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us immediately.

  • Applicable Law:

Your use of this Website will be governed by and construed in accordance with the laws of India. The Users agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/ tribunals having jurisdiction in Mumbai in India and irrevocably submit themselves to the jurisdiction of such courts/ tribunals.

  • Changes to this Privacy Notice:

If at any time you believe that We have not adhered to these privacy guidelines, please notify us by email at [email protected] and we will use all commercially reasonable efforts to promptly determine and correct the problem. This policy may change from time to time so please check back periodically. We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Notice on our website or through other means.

Contact Us:

If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication. Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of User during use of the Website or any intellectual property of any User should be immediately informed to the Data Protection Officer at the co-ordinates mentioned below in writing or by way of raising a grievance ticket through the hyperlink mentioned below:

Data Protection Officer

Lyra Network Private Limited

Address: 24, Techniplex Complex, Off. Veer Savarkar Flyover, Goregaon West, Mumbai 400 062 

E-mail: [email protected]

By using our website and services, you acknowledge that you have read and understood this Privacy Notice and agree to the collection, use, and disclosure of your personal information as described herein.